Refund Policy
Effective date: 29 July 2026
This policy applies to payments for 5F Money OS digital subscriptions. It is intended to make the review process clear while preserving any rights that customers have under applicable law.
General refund position
Subscription payments are generally non-refundable once the charge has been successfully processed and digital access has been made available, including where only part of a billing period has been used. This is because the service and relevant account features are delivered digitally after payment confirmation.
Nothing in this policy removes a right to a refund that is required by applicable law.
Cases we will review
We will review documented claims of a duplicate charge, an incorrect charge caused by our billing process, a payment taken after a verified cancellation error, or a charge for which the paid service could not be activated because of a fault attributable to 5F Money OS.
A payment being pending, declined, expired, or subject to an authorization hold is not automatically a completed charge or a refund case. We first verify the current payment status with the payment provider.
How to request a review
Send the request through the Contact page or the support email with the account email, selected plan, billing interval, payment date, amount in THB, and Omise charge reference if available. Do not send card numbers or card security codes.
We may ask for information needed to verify the requester and transaction. A refund decision is made only after the account and payment record have been reviewed.
Approved refunds
If a refund is approved, it will be returned through the original payment method where technically possible. Processing time depends on Omise, the card issuer, and the customer's financial institution. Cancellation of a subscription is handled separately under the Cancellation Policy.