Shipping and Service Delivery Policy
Effective date: 29 July 2026
5F Money OS provides a subscription-based digital service. We do not sell or ship physical goods. This policy explains how access is delivered after a successful payment.
What is delivered
The service is access to the 5F Money OS digital workspace and the plan features shown on the Pricing page at the time of checkout. The service is delivered to the customer account used for checkout; no physical item is dispatched.
The precise included features depend on the selected subscription plan. Before payment, the Pricing page and checkout show the plan description, benefits, billing interval, and amount in Thai Baht (THB).
When access is provided
Access is activated after the payment provider confirms the charge and the account is eligible for activation. Most successful card payments are reflected promptly, but activation may be delayed while a payment is pending, requires additional authorization, or needs a security review.
If payment is not confirmed, fails, expires, or is reversed, the paid subscription will not be activated or may be suspended until the payment status is resolved.
Delivery costs and tracking
There are no shipping charges, delivery fees, tracking numbers, or courier services because the service is delivered digitally. Customers can verify their subscription status from the account area after signing in.
Delivery support
If access is not available after a confirmed payment, contact us with the account email, selected plan, payment date, amount in THB, and Omise charge reference if available. We will review the account and payment record before restoring or activating access.