Privacy Policy
Effective date: 29 July 2026
This Privacy Policy explains what personal data 5F Money OS processes, why it is used, how cookies and service providers are involved, and how you can contact us about your data.
Information we collect
We collect account and contact information such as name, email address, phone number, account role, authentication status, and consent records. We also process information that customers choose to enter into the workspace, including financial-organization data, goals, reports, tasks, and support requests.
For subscriptions, we retain billing references such as plan, billing interval, quote and invoice status, amount, currency, Omise customer or charge references, and payment outcome. We do not store full card numbers or card security codes.
How we use information
We use personal data to create and secure accounts, provide the 5F Money OS service, process and support subscriptions, prevent duplicate payments and fraud, respond to requests, maintain reliability, and meet legal or operational obligations.
We keep consent records with the document type, version, language, source, and acceptance time. A prior acceptance is not treated as acceptance of a materially updated document.
Cookies and similar technologies
We use essential cookies or similar technologies to operate sign-in sessions, protect the service, remember security-related state, and keep the application functioning. We may also use limited analytics or performance tools to understand reliability and product use.
You can control many non-essential cookies through your browser settings. Blocking essential cookies can prevent sign-in or other parts of the service from working correctly.
Third parties and Omise payments
We may use infrastructure, authentication, email, analytics, monitoring, and payment providers that process only the information reasonably needed for their role. Those providers operate under their own terms and privacy practices.
Payments are processed by Omise. When you choose to pay, the information needed to authorize and process the payment is provided directly to Omise's secure payment flow. We receive payment status and reference information needed to activate the subscription, provide support, prevent duplicate charges, and handle disputes.
Security and retention
We use reasonable technical and organizational safeguards designed to protect personal data. Access is limited to appropriate operational purposes, and we do not include password hashes, authentication secrets, session tokens, or raw payment-provider webhook payloads in user data exports.
Account and workspace data is generally kept while the account is active. Limited billing, fraud-prevention, dispute, tax, legal, security, or operational records may be retained where required or reasonably necessary. Where possible, retained records are minimized or separated from deleted account data.
Your choices and contact
Account holders can review current consent versions, request access or correction, download eligible data, and request account deletion from the account privacy area. Some requests require identity verification and may be limited by legal or security obligations.
For privacy questions or data-rights requests, contact us using the business contact details on the Contact page.