Cancellation Policy
Effective date: 29 July 2026
Customers can request to cancel a 5F Money OS subscription at any time. Cancellation stops a future renewal; it does not automatically reverse a payment that has already been successfully processed.
How to cancel
A signed-in customer can request cancellation from the billing area of the account. If self-service cancellation is not available, the customer may contact support using the account email and clearly state that they want to cancel the subscription.
For security, cancellation requests must be linked to the account holder or verified before we change a subscription.
When cancellation takes effect
After a valid cancellation request is confirmed, the subscription is set not to renew at the next billing date. Access normally remains available until the end of the current paid billing period, unless a different written arrangement or a legal requirement applies.
Customers should request cancellation before the next renewal date if they do not want another billing cycle to begin.
Relationship to refunds
Cancellation and refunds are different processes. Cancelling prevents future renewal but does not create a refund for a current or prior billing period. Any exception is handled under the Refund Policy or as required by applicable law.
Confirmation and support
We record the cancellation status in the account. If the status is unclear or a renewal appears after a confirmed cancellation, contact us with the account email, cancellation date, payment date, amount in THB, and Omise charge reference if available.